The Insurance Regulatory and Development Authority of India (IRDAI) has suggested public sector general insurers to appoint a nodal officer every for the 17 insurance coverage ombudsman offices to guarantee correct and well timed disposal of complaints. This follows the ombudsmen citing difficulties in coping with instances of those insurers within the absence of any accountable officer who can liaison with their offices. to be certain that the self-contained be aware is filed in time and paperwork/data sought is submitted with none delay.
In a communication to the PSU insurers, IRDAI Member (Non-Life) T.L. Alamelu stated the nodal officer shouldn’t be beneath the rank of deputy supervisor and they need to be designated for all of the offices of insurance coverage ombudsman newest by October 20.
Besides being accountable for putting self contained notes earlier than the Ombudsman throughout the timeline and making certain all data/paperwork known as for are submitted in a well timed method, the nodal officers have to guarantee compliance with the advice or award of the Ombudsman throughout the specified timeline.
The regulator stated the establishment of insurance coverage ombudsman performs a significant function in offering decision in well timed and value efficient method. Insurers want to have a larger liaison with each insurance coverage ombudsman workplace so as to be certain that the complaints are disposed of in a well timed method.