Indigo, the nation’s greatest airline by way of market share on Monday stated it aimed to reimburse all passengers their credit score shells by January 31, 2021.
In a press release, it stated that it has already issued refunds totaling ₹1,000 crore, which quantities to 90% of all its dues owed to passengers.
“The sudden onset of COVID-19 and the resulting lockdown, brought our operations to a complete halt by the end of March of this year. As our incoming cash flow dried up, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers,” the airline’s CEO Ronojoy Dutta stated.
However, with the resumption of operations and a gradual improve in demand for air journey, our precedence has been to refund the credit score shells in an expedited method, he added.
While the Supreme Court has ordered refunds for passengers, airways and journey portals have struggled to adjust to the instructions.